Executive Director’s Report
Meeting of the Board of Directors
of the
Sun City Hilton Head Community Association, Inc.
October 23, 2003

1.      Staffing:  The community association now employs a total of 112 employees, of which 72 are full-time and 40 are part-time.   

2.  Management Direction From the Board:

·        Moved forward with renovations at the British Open Pub. 

·        Had Erick Johnson, Acordia rep for the Association’s insurance, on site to meet with the Finance Committee, the Board, and the Attached Product Neighborhood Committees.  Mr. Johnson answered all submitted questions, and will continue to address resident concerns about insurance coverage through direct communication with the resident(s). 

3.      All Departments

·        Completed 2004 budgeting process and presented budgets to the Finance Committee.  

·        Participated in Pulte’s first All-Employee Meeting of 2004.  

·        Participated in October’s Newcomers’ Welcome. 

4.      Golf Operations & Maintenance:

·        The Off-Peak Program that was launched June 1 has been successful. Since its inception, it has generated greens fee revenues of $24,465. Most of the activity has come from existing passholders, but it has still been a nice program at a time of the day that generally sees light activity.

·        Golf Ops is still two full-time assistants positions short.  We have deferred filling them at the present time and have resorted to additional part-time positions in an effort to conserve labor costs. Operations and Maintenance combined have generated a payroll savings of $145,219 through August.

·        The Intro to Golf Classes and Supervised Practices continue to be a hit. Additional classes have been added to the fall schedule to accommodate the huge demand for these complimentary sessions.

5.   Activities:

·        In the third quarter of 2003, approximately 3,250 participated in seminars, special events and community wide club events.  Some of these include Fourth of July Celebration, Red Cross Blood Drive, Riberbend Pool Parties, The Glenn Miller Orchestra, and The Marquees. 

·        The Activities Director and Assistant began training on converting the scheduling calendar to Jonas.  The actual conversion will take months, but training is complete.    

·        Steadily increased Resident Activities Revenue each month: July: $9,521; August: $12,259; Estimated September: $13,700.  Exceeded the budgeted room rental revenue by $1,610 in August and approximately $1,000 in September.   

6.      Communications:

·        August advertising revenue for Sunsations was over $9300 with printing expenses under $5400. September advertising revenue was over $11,000 with printing expenses under $6200.  October advertising revenue was over $9400 with printing expenses under $6200.

·        As of the October issue, Sunsations will be on the web.  There will be a downloadable PDF file located on the unofficial website, www.schhca.org. 

·        Nikki Walsh has designed the logos for Channel 50, 51, and 52.  She has garnered the first advertiser for channel 51, at $65 per month for 15-second slides.

7.      Fitness:

·        A monthly scheduled of themed wellness talks has been set up with Memorial Health.  These talks began the first of October. 

·        The ICT program has had 156 residents participate in the level 1 set-up program, generating $6,240 in revenue. 

·        Starting in January, the yoga classes and the chair classes will be broadcast on one or more of our community cable channels. 

·        One-on-one programs are $2,000 above budget for August. 

·        Payroll is 20% under budget and expenses are 24% under budget.  

8.   Facilities Maintenance: 

·        Rotting beams on CAM structures have been repaired and covered.

·        Oversaw the building of the new storage building at the softball field. 

·        Completed major repairs, mainly concrete repairs and recovering, on two of the Bocce Courts.   

9.   Common Area Maintenance

·        Completed a walk-through of new common areas in Stratford Village with Land Development.  CAM will begin maintenance, but turnover will not be accepted until the entire neighborhood is complete.    

·        Participated in a 2-night deer survey with Wildlife Biologist from Folk Land Management to assess whether or not a cultivation program is needed for this community.  A follow-up report is pending, but it was generally perceived that we do not have a deer problem at this time.  

10. Community Standards & Security

·        Year to date, the Modification Committee has approved 993 applications and denied 147.

·        The Covenants Committee held 5 hearings concerning traffic citations during this quarter.  All 5 appeals were upheld by the Covenants Committee.  A total of 80 notices of Covenants violations were dispatched during the quarter. Fines generated through August totaled $18,497.00, including payment of speeding and parking tickets.

·        Community Standards Director Lyn Kennedy recently passed the National Board of Certification examination for Community Association Managers.

·        The Neighborhood Watch pilot program that was initiated last quarter in Historic Village is well underway. The Beaufort County Sheriffs Office has approved the awarding of a Neighborhood Watch sign that will be displayed at the entrance to the neighborhood.

·        Safety & Service issued a total of 9,566 guests passes during the quarter and 23,265 year to date.  They made 552 home checks for out-of-town residents this quarter and 1,053 year to date.

·        A total of 482 speeding citations were issued during this quarter, generating revenues of  $11,375.00.  Vendor decal revenue year-to-date is $109,711.00 compared to a projected budget estimate of $107,981.00.

·        The Safety & Service Team received favorable compliments from residents for their outstanding efforts in support of July 4^th activities. Safety & Service currently has a total of 103 volunteers performing duties as gate greeter, dispatcher and patroller. Volunteers worked a total of 2,071 hours during the quarter.  Currently, 41 new Safety & Service volunteers are going through the basic training program.

 That concludes my report, Mr President.  Are there any questions from the Board?